Shipping Policy

Last updated: October 2025
Contact Email: khanhbuigia95@gmail.com

Thank you for visiting and shopping at Xiommo.com. Below are the terms and conditions that constitute our Shipping Policy.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.
If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Shipping Times

Our products are shipped directly from our partner warehouses. Typical delivery times are as follows:

• United States: 7–15 business days

• Canada & Europe: 10–18 business days

• Australia & New Zealand: 10–20 business days

• Asia & Other Regions: 10–25 business days

Delivery times may vary depending on your location and customs processing times.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive an email confirmation with your tracking number.
The tracking number will be active within 2–5 days after dispatch.
You can track your package on the official carrier website or by using our Order Tracking page.

Lost or Delayed Packages

If your package is delayed beyond the estimated delivery time, please contact us at khanhbuigia95@gmail.com.
We will assist in tracking your order and, if necessary, file a claim with the carrier.
Xiommo.com is not responsible for lost packages due to incorrect shipping addresses provided by customers.

Customs, Duties, and Taxes

All orders may be subject to import taxes, duties, or customs fees once the shipment reaches your country.
These charges are the customer’s responsibility. We are not responsible for any delays caused by customs clearance.

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 7 days of receiving your package.
Provide clear photos of the item and packaging so we can quickly assist with a replacement or refund.

Contact Us

If you have any questions about this Shipping Policy or your order, please contact us at:
📩 khanhbuigia95@gmail.com